Mark Norman Francis LinkedIn profile

Founder and Technical Lead, Balloon Studios (July 2014–April 2015)

Working on-site for Marks and Spencer on a project to showcase the use of agile methodologies, continuous integration, responsive web design and accessibility to deliver a prototype solution built upon their APIs to help staff working in call centres.

The prototype quickly expanded from a sample user base to be across all centres, and reduced average handling time by 10%.